Charles Sanville is a Master Certified Volkswagen Technician who spends his days turning wrenches on modern Volkswagens. He has created The Humble Mechanic website that is geared toward helping to build relationships between technicians and their customers. In his videos, Charles takes viewers behind the scenes at a dealership service department and takes an in-depth look at how common parts fail, as well as current happenings and trends in the Volkswagen world. Show topics range from understanding vehicle warranties, buying tools, advice for both new and seasoned technicians, and tips for customers to help them have a great service experience.